Privacy Policy

Last Updated: April 15, 2026

1. Introduction

Welcome to LevelUp Toronto ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and gaming club, regardless of where you visit it from, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Information: Name, email address, phone number, postal address, and payment information when you make reservations or join as a member.
  • Usage Data: Information on how you access and use our services, including your computer's Internet Protocol address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
  • Gaming Preferences: Information about your gaming habits, preferences, and tournament participation to enhance your experience at our club.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our service
  • To provide customer support
  • To gather analysis or valuable information to improve our services
  • To monitor usage of our services
  • To detect, prevent and address technical issues
  • To provide you with news, special offers, and general information about other services and events we offer

4. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our security measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

6. Your Data Protection Rights

You have certain data protection rights. If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your Personal Information
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to be provided with a copy of your Personal Information in a structured, machine-readable and commonly used format
  • The right to withdraw consent at any time where we relied on your consent to process your personal information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +1 416 555 1098
  • By mail: 405 Richmond Street West, Toronto, ON M5V 3A8, Canada